FAQ

Q: How do we get started?
A: We will need basic information about you and your project. The more information you can give us initially, the faster and more accurate we can complete your project. Some things to keep in mind when contacting us with a project – quantity needed,
sizes needed, color preference, and style preferences. You can get started by sending an email to orders@gracedesignsllc.com; sending us a message directly on our
Facebook page, and just stopping by! We would love to set up a time for us to meet so that we can get your project started and completed in a timely manner!


Q: Do you offer exclusivity for my market?
A: Yes. We offer a 25 miles exclusivity for our wholesale boutiques that order from our site.  If another boutique wants to offer a custom design exclusive to to only them, that will be allowed.


Q: Do you do custom designs?
A: Yes. We will take a design, or vision you have, and enhance it, or build it from the ground up. We have also helped numerous businesses create their logos!


Q: If we have artwork, what format do we need?
A: PDF, .ai, or .eps files work best!


Q: What is your minimum order?
A: On wholesale orders we require you to order a minimum or 20 on custom designs or 12 on designs you see on our boutique side of the website.  Sizes may vary with your own needs.


Q: What is the normal turnaround time?
A: 2 Weeks.


Q: Can you screen print and embroider on products we provide?
A: Yes, however we cannot replace